Last updated: 16 October 2026
Acquitain Limited (“Acquitain”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This privacy policy explains what information we collect, how we use it, who we may share it with, how long we keep it, and the rights you have under UK data protection law.
1. Who we are
Acquitain Limited is the controller of your personal information for the purposes described in this policy.
Contact details
Acquitain Limited
4 Waverley Drive
Tunbridge Wells
Kent
TN2 4RX
United Kingdom
Email: help@acquitain.com
Telephone: 01892 319603
2. Personal information we collect
Depending on how you interact with us, we may collect:
- your name;
- email address;
- telephone number;
- company or business name;
- website address;
- billing and transaction information;
- information you provide when contacting us;
- information you provide when registering for a course, free resource, webinar or other training;
- information about your course access and participation;
- marketing preferences;
- information about how you use our website, such as IP address, browser/device information and analytics data;
- referral or affiliate information where applicable.
We do not normally receive or store full payment card details. Payments for some products may be processed by third-party payment and reseller platforms such as Digistore24.
3. How we collect your information
We may collect personal information directly from you when you:
- submit an enquiry or contact form;
- register for a free resource or course;
- purchase a product or training programme;
- subscribe to marketing communications;
- contact us by email or other means;
- participate in training or use our course platform.
We may also receive limited information from third-party services involved in delivering our products and services, such as payment, course delivery, email or affiliate platforms.
4. How we use your information
We may use your personal information to:
- respond to enquiries;
- provide products, training and services you have requested;
- create and manage course access;
- send service-related emails about purchases, enrolment and course access;
- process and administer transactions;
- provide customer support;
- improve our website, training and services;
- maintain business and financial records;
- prevent fraud, misuse and security incidents;
- send marketing communications where permitted by law;
- comply with legal and regulatory obligations.
5. Our lawful bases for processing
Depending on the purpose, we may rely on one or more of the following lawful bases:
Contract – where processing is necessary to provide a product or service you have purchased or requested.
Consent – where you have actively agreed to receive particular communications, such as marketing emails.
Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights, for example responding to business enquiries, improving our services, maintaining records and protecting our systems.
Legal obligation – where we need to retain or use information to comply with legal, tax, accounting or regulatory requirements.
6. Marketing communications
We may send you emails about our courses, resources, training and related services where you have consented to receive them or where we are otherwise permitted to do so by law.
Where we rely on consent, you can withdraw your consent at any time.
Where the law allows us to rely on the existing-customer “soft opt-in”, we will only use it where the relevant conditions are met, including giving you a clear opportunity to opt out when your details are collected and in each subsequent marketing message. ICO
You can stop receiving marketing emails at any time by:
- clicking the unsubscribe link in any marketing email; or
- emailing help@acquitain.com.
We will action unsubscribe requests as soon as reasonably practicable.
Unsubscribing from marketing does not prevent us from sending you essential service-related messages about purchases, course access, account administration or support.
7. Who we share personal information with
We may share personal information with carefully selected service providers who help us operate our business, including providers of:
- website hosting and website services;
- email marketing and automation;
- online course delivery;
- payment processing and reseller services;
- analytics;
- IT and security;
- professional services such as accounting or legal advice.
Our current services may include providers such as Systeme.io for course delivery and automation and Digistore24 for payment processing and reseller services.
These providers may process information on our behalf or, in some cases, act as separate data controllers under their own privacy terms.
We do not sell your personal information.
8. International transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this happens, we take steps to ensure appropriate safeguards are in place in accordance with UK data protection law, such as adequacy regulations or approved contractual safeguards where required.
9. How long we keep your information
We keep personal information only for as long as necessary for the purpose for which it was collected, including to meet legal, accounting, tax and regulatory requirements.
Retention periods vary depending on the type of information and our relationship with you.
For example:
- enquiry information may be retained for a reasonable period after the enquiry is closed;
- marketing information may be retained until you unsubscribe or object, although we may retain limited suppression information so that we do not contact you again;
- customer and transaction records may be retained for the period required for legal, tax and accounting purposes;
- course access records may be retained while your access remains active and for a reasonable period afterwards.
10. Cookies and analytics
Our website may use cookies and similar technologies to operate correctly, understand usage and improve performance.
Where required, we will ask for consent before placing non-essential cookies.
More information about the cookies used on our website should be provided in our cookie notice or cookie settings.
11. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
No method of internet transmission or electronic storage is completely secure, but we take appropriate steps to reduce risk.
12. Your data protection rights
Under UK data protection law, depending on the circumstances, you may have the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase your information;
- ask us to restrict how we use your information;
- object to certain processing;
- receive certain information in a portable format;
- withdraw consent where we rely on consent.
You do not usually have to pay a fee to exercise these rights.
To make a request, contact help@acquitain.com.
We normally have one month to respond.
13. Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
14. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our business, services, technology or legal requirements.
The latest version will always be published on this page.